Enquiries

SHOP

Can I place an order through customer service?

Yes, if you wish to make a purchase over the phone or email, our Customer Service team will be delighted to help.  They are available Monday to Sunday, 10am – 5pm.  We will aim to respond to you as promptly as possible and, if you get in touch outside of these hours, by the next working day.

Email: customerservice@ittakesadream.com
Tel: +91 8072739956

If I have a question of enquiry, what should I do?

Our Customer Service team are available to answer all enquiries and/or assist with your purchase Monday to Sunday, 10am – 5pm.

They can be contacted via:

Email: customerservice@ittakesadream.com
Tel: +91 8072739956


3. Do you offer bespoke stationary services?

Currently, we do not. We will begin offering bespoke stationery services this Fall of 2025.


CONTACT

How do I contact customer service?

Our Customer Service team are available to answer all enquiries and/or assist with your purchase Monday to Sunday, 10am – 5pm.

They can be contacted via:
Email: customerservice@ittakesadream.com
Tel: +91 8072739956

Who can I contact regarding PR services?

For all PR enquiries, please email customerservice@ittakesadream.com

6. Who can I contact with wholesale enquiries?
For all wholesale enquiries, please contact customerservice@ittakesadream.com


PURCHASING AND PAYMENTS

What payment methods can I use online? We accept Visa, Mastercard, Amex, as well as PayPal, Google Pay and Paytm.

Will there be customs and duties charges?

If you are purchasing from outside of India, duties or handling charges that may be levied in the country of destination are beyond our control and we are unfortunately unable to accept any responsibility for these.


DELIVERY

Where do you deliver?

We deliver to all addresses in India as well as internationally. For international deliveries please contact Customer Service at customerservice@ittakesadream.com.

Do you deliver to post office boxes (PO Boxes)?

We do not deliver to PO Box addresses.

When can I expect to receive my order?

Domestic orders will be delivered within 5 business days for non- personalised orders. Delivery times for custom and personalised orders will depend on the requirements of each individual order. For full details regarding delivery times to all destinations, please click here, to see the Delivery Terms, Types & Charges section in Delivery and Returns.

How can I track my order?

All purchases can be fully tracked. Once your order has been dispatched, we’ll send you a confirmation email and you will also receive an email or text message with tracking details. From midnight that night, you will be able to track the progress of your order by following the link provided, which will take you to our delivery company’s website. You can also contact Customer Services at customerservice@ittakesadream.com.

Can I add a different delivery address to my order?

Yes, you can have your goods delivered to an address in India that is different to your billing address. When you reach the Delivery Address section of the checkout process, simply click on Add A New Address.

How much does delivery cost?

You can find delivery information here

What is your method of delivery?

It Takes A Dream uses a number of carefully selected carriers. For further assistance, please contact Customer Services at customerservice@ittakesadream.com.

If I have placed separate orders, can you combine the orders and offer reduced shipping?

Unfortunately, once your orders are placed, we cannot combine multiple orders. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

Can I request gift wrapping?

Unfortunately, we do not offer gift wrapping at this time.


RETURNS

What is your return policy?

You can find our returns policy here in the Returns section of Delivery & Returns.